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Shop Owner Description:
pcRUSH.com was established in 1998 as an online retailer to provide a full spectrum of products to corporate and consumer users. pcRUSH.com is owned by ATMAN Inc. pcRUSH.com carries over 300,000 products from manufacturers such as HP, Cisco, Lenovo, Canon, Microsoft and hundreds more. We offer a complete selection of business and consumer products: Printers, Laptops, Tablets, All-in-Ones and Desktop computers, Switches and Routers, Scanners, Projectors, LCD TV & Monitors and so much more. pcRUSH.com maintains a 5 star customer service and satisfaction rating. The company's web site has been ranked among the Internet retailer's "Top 30 Online Retailers."

Customer Service Information:
Phone: 888-205-7777 
E-Mail: customercare@pcRUSH.com 

Shipping Information:

Shipping Options:

Standard

Usually delivers in 3 - 10 business days after shipment

Expedited

Usually delivers in 2 - 6 business days after shipment

Return and Tax Policies

Return Policy:
pcRUSH stands behind the quality and condition of merchandise sold. All products are covered by Original Equipment Manufacturer's warranty.

If for any reason you are dissatisfied with your purchase return the unwanted product within 30 days from the original invoice date. Product returns subject to industry standard 15% restocking fee. Shipping charges are non-refundable. Replacement cost deducted from refund for open consumable items such as toner, ink, printheads, batteries and media.
Defective items are eligible for repair/service or exchange directly through the Original Equipment Manufacturer at no cost to you.

Please contact the Original Equipment Manufacturer for warranty entitlement policies. Returns due to technical malfunction can only be accepted on items diagnosed defective by the Original Equipment Manufacturer's Technical Support Department.

Product returns result in unavoidable shipping costs paid to freight carriers and restocking or handling fees charged by the manufacturer. These charges provide no benefit to pcRUSH and are entirely beyond our control. The pcRUSH Customer Care team stands ready to assist with manufacturer's warranty service, exchange and repair if any item proves defective.

Return Process

pcRUSH cannot accept any product return without first receiving a Return Number. Manufacturers are the definitive resource for the products they design, develop, fabricate and service. Once an item has been diagnosed as defective by the manufacturer please provide the Case ID number or Issue Number and please contact our Customer Service to request for RMA number.

Tax Policy:
California state residents are subject to sales tax.

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Details

What is a refurbished product?
A refurbished product refers to an item that was returned to the seller or manufacturer. These items are tested for quality and verified to perform like a new product. Refurbished products also contain the original or equivalent accessories of a new product. Other retailers may refer to refurbished products as factory-reconditioned, recertified or repackaged.

Where can I find refurbished products on Rakuten.com?
Refurbished products are marked as Refurbished in the product title and the Condition field. You can also filter your search results to only include refurbished products by selecting Condition: Refurbished on the Search sidebar.
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