When you shop with us, we want you to be completely satisfied.
If for any reason you are not satisfied with your purchase, return it within 60 days for an exchange or a refund for the purchase price of products only (less shipping and handling).
There will be a 10% restocking fee for incomplete returns.
Components and retail packaging must be returned as received.
Refund checks are not available for gift returns.
If applicable - unused portions must be returned for refunds.
Stop Do you believe the item(s) you are returning are defective? Before returning the item, please visit our site first for any special product instructions that may be needed...
We constantly update our product pages, please be sure to search for the product you are having difficulty with and see if there are any instructions or FAQs we have published to help you with your product. Sometimes the problem is as simple as removing a plastic disc to activate the battery in a flashlight!
We also maintain some Product Instruction Manuals here to assist you.
Still have problems? Call Customer Service: 800-711-1361 Monday - Friday 8 a.m. - 5 p.m. CST.
How do I return or exchange a product?
Fill out the form provided on the back of the packing slip.
If you no longer have your packing slip, you can Print a Return Form here. (You will need Adobe Reader to open the form, if you don't have it you can download it by clicking the image below.)
Get Adobe Reader
Cut out and attach the bottom right of the packing slip, with Pulse Direct, Inc., to the outside of the box. (First remove the old label from the packaging or make sure that the Pulse Direct, Inc. you are attaching covers the old one.)
Please note: Any postage/fees Due from refused or unclaimed packages returned to us will be deducted from your refund.
Ship your package to: (we recommend UPS or insured parcel post for your protection).
Pulse Direct, Inc. - Returns
7851 185th Street
Tinley Park, IL. 60477
Illinois state residents are subject to sales tax.