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PairMySole Information

Shop Owner Description:
At PairMySole, we sell branded shoes at the lowest price possible. We take out the middle man, and go direct to the source to provide you with the best cost shoes available on the market.

Customer Service Information:
Phone: 844-365-6686 
E-Mail: rakuten@shoefabs.com

Shipping Information:
We do not currently ship to PO Boxes, APO Boxes, or FPO Boxes. We use a variety of shippers, some of whom do not allow delivery to PO Boxes. To prevent the need to cancel your order after it has been placed, we do not allow orders to ship to any PO Boxes for any orders. Additionally, there are certain restrictions on exporting certain kinds of technology outside of the United States.  These restrictions complicate or prevent our suppliers from shipping products to APO or FPO mailboxes. As a result, we do not ship to any APO Boxes or FPO Boxes.

Shipping Options:

Standard -
Usually delivers in 3 - 10 business days after shipment
Return Policy:
Hello,
Our PairMySole Return Policy is simple: Customer Satisfaction is our main goal, all items are quality checked prior to being listed and sent out. Please contact us prior to leaving any Negative Feedback and allow us to make things right! All returns require a return authorization; please contact our returns department prior to returning your item. customercare@pairmysole.com We have a 30 DAY RETURN POLICY, customers will be responsible for the cost of the shipping for items that are returned because the item is no longer wanted (e.g. size, color) The buyer is responsible for return charges and the refund will be the items cost, not shipping charges (in case of any). Any items returned will incur a restocking fee up to 20% Please include the original packaging and return form & tracking number otherwise the return may take longer to process the refund. Once we have received the item and inspected it we will issue the refund within 1-7 business days. All International orders sold outside the following countries are Final; United States, Canada, United Kingdom, Germany, France, Italy, Spain, Australia, & Mexico. 

Return Address: 

Rakuten Returns
7201 Intermodal Dr, Suite C
Louisville, KY 40258

Tax Policy:
You agree that you as buyer and we as shop owner are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as shop owner we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, Rakuten.com currently automatically charges sales tax with respect to any marketplace products shipped to California.