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shopchimney Information

Shop Owner Description:
Our aim is to supply high quality chimney parts and all hard to find fireplace accessories at great prices. We ship quickly, and our customer service is top notch.

Customer Service Information:
Tel: 845-445-2064 or 888-680-6812 ext 101 or 102 
Hours: 9AM-5PM
Email: customerservice@shopchimney.com

Shipping Information:

Shipping Options:

Standard -
Usually delivers in 3 - 10 business days after shipment
Return Policy:
ShopChimney has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted.

Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee. If the items are damaged in transit or DOA an exchange will be made or refund issued.

Tax Policy:
New Jersey state residents are subject to sales tax.