RETURN any product(s) from SmartBuyGlasses within 100 days of receiving your order:
- Full Refund is offered for product(s) in unused condition and with original packaging from SmartBuyGlasses
All single vision, bi-focal, progressive prescription eyewear can only be returned if in unused and original condition
100% Return Policy
If for any reason you are not fully satisfied with your order, we gladly offer a 100 days Refund Policy, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Return:
1. The product(s)MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.
2. If you have purchased contact lenses, the lenses boxes must be unopened and in original condition.
3. All returns are inspected on arrival and a full refund will not be issued if the product(s) are not in new and original condition.
4. Please ensure that product(s) are returned to us via signed for delivery and a certificate of posting is obtained. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure.
5. The shipping charges of your original order are non-refundable.
6. Do not return your product(s) without first contacting our customer service team. We will provide you with a specific returns address.(Returns should not be sent to the shipping address listed on the parcel).
Duties and taxes will be assessed by the importing country based on current laws governing imports.
We do everything we can to prevent you from being charged for these. Unfortunately, we cannot guarantee this as we ship your order from one of our overseas distribution centers.
In the unlikely event that your item seized by customs and duty fees are charged, please pay upfront and provide us with a photo of the invoice via email so that we can fully reimburse you.