We proudly stand behind the quality brand names that we sell. If for any reason you are dissatisfied with any item, we will gladly exchange the item or refund you for the original purchase price as shown on the receipt. The item must be unworn and in its original condition and shipped back to us within 14 days from the date you receive your package. The credit card that was used to make the purchase will be automatically refunded.Shipping, insurance and handling on returned items are non-refundable. Once your return has been received, the refund will be processed and credited to your original form of payment within 5-10 business days. You will receive an email confirmation at that time.
Please mail all packages by a traceable method to:
102 Quigley Boulevard
New Castle, DE 19720
If you have any further questions concerning our return policies, please send an email to firstname.lastname@example.org
At Stylebug, we are committed to selling only brand new, first-quality, genuine designer apparel and accessories. We do not sell factory seconds, irregulars, or lower quality merchandise. There are several quality checks on all merchandise before shipment. Some items may be manufacturer closeouts and have their label slashed or inked through; this prevents the return of the merchandise to the designer’s retail store for full retail value.
If you have received a damaged item, please contact one of a customer service representative at 302.322.8200 - 9 a.m to 4 p.m. (Mon-Fri). For all other times, please contact us by email at email@example.com
We are committed to providing outstanding customer service and we will be happy to assist you with a replacement or a credit.
You agree that you as buyer and we as shop owner are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as shop owner we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, Rakuten.com currently automatically charges sales tax with respect to any marketplace products shipped to California.