WARRANTY & RETURN POLICY
If you have any questions or concerns please contact us before placing your order.
Please note, the warranty period for items varies by product category. Warranty is applicable to items purchased through VIVO or a registered VIVO seller through an affiliated third-party marketplace. Warranty includes product defects, and does not include damages resulted by user error. Things that void a warranty and further business with VIVO include physical abuse of the item, improper use, permanent alterations, failure to return all pieces/parts, returns resulting in product damages due to insufficient packaging or swearing/threatening customer support.
Please Note: Failure to report items that arrive damaged within 30 days of receipt may result in denial of reimbursement.
Any product being returned to us must have an RMA number included. Failure to include RMA number may result in delayed processing. Refunds or replacements may take up to 3-5 business days from receipt to be processed. Return shipping charges on items that are ordered in error or no longer needed are non-refundable. VIVO is not responsible for providing box(es) or packing materials for any return shipments. Items returned damaged due to insufficient packaging will not be processed. Any product utilized in food processing must be thoroughly cleaned prior to return.
Limited Liability: In no event shall VIVO or its owner, subsidiaries, affiliates, or suppliers be liable for any special, indirect, incidental or consequential damages arising out of or in connection with the products or these terms and conditions (however arising, including negligence), including lost profits, whether or not the possibility of such damages was, or could have been, known. The liability of VIVO and its owner, subsidiaries, affiliates, and suppliers, and the respective employees, to you or any third parties in any circumstance, is limited to the amount paid by you for the product purchased hereunder. By bidding on this item, you agree to these terms and conditions. Buyer agrees that any and all sales of merchandise offered through VIVO constitutes a sale under applicable Illinois law with jurisdiction and venue solely and exclusively in Woodford County, Illinois.
You agree that you as buyer and we as shop owner are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as shop owner we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree:
(a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other
applicable taxes in connection with your purchase, and
(b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands,
damages, awards, fines, costs, expenses and liability in any way associated with foregoing.
Without limiting the generality of the foregoing, Rakuten.com currently automatically charges
sales tax with respect to any marketplace products shipped to California.