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Shop Owner Description:
Zoro has a simple mission. We help small business stay competitive!
We do this by offering hundreds of thousands of great products at super low prices.
Small businesses and consumers like you have historically been at a disadvantage to larger companies who can buy stuff at lower prices because of their size. We want to change that!
Zoro has most of the products that the big guys have and we offer every single one of them at an everyday low price.
There are no complex discount structures to understand and no hidden costs.
Every customer pays the same low price for an item - whether you want to buy one or one thousand!

Customer Service Information:
Most of our business occurs through the internet. However, we know that there are times when you need to communicate with a person. Our customer service staff is here to help you. Our customer service hours are 8:00am-6:00pm Monday through Friday(CT). Si necesita ayuda en espanol, por favor, comuniquese con nosotros por telefono. Gracias.

Phone number: 855-289-9676
Email addres: askzoro@zoro.com 

Shipping Information:
A $5 shipping and handling fee is charged on orders totaling less that $50 before tax and shipped to one address within the continental United States. No shipping and handling is charged to customers for standard ground delivery on orders of $50 or more before tax. Shipping Policy Exceptions: Not all products qualify for the above Shipping Policy. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may be applied.

Shipping Options:

Standard

Usually delivers in 3 - 10 business days after shipment

Return and Tax Policies

Return Policy:
If you are not satisfied for any reason products may be returned within 30 days of shipment for a full credit or exchange (provided the product is undamaged).

Return documentation should clearly specify credit or exchange.

Returned items must be in the original packaging.

All returns must include a return authorization (RA) number that can be obtained by contacting our Customer Service Department at 855-289-9676. Our customer service hours are 8:00am-6:00pm Monday through Friday(CT).

Tax Policy:
Zoro charges sales tax on shipments made to the following states: California, Connecticut, District of Columbia, Illinois, Kentucky, Maryland, Massachusetts, Mississippi, Missouri, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Minnesota, Florida, Ohio and Wisconsin.

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Details

What is a refurbished product?
A refurbished product refers to an item that was returned to the seller or manufacturer. These items are tested for quality and verified to perform like a new product. Refurbished products also contain the original or equivalent accessories of a new product. Other retailers may refer to refurbished products as factory-reconditioned, recertified or repackaged.

Where can I find refurbished products on Rakuten.com?
Refurbished products are marked as Refurbished in the product title and the Condition field. You can also filter your search results to only include refurbished products by selecting Condition: Refurbished on the Search sidebar.
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