Booking a Reservation With Rakuten Hotels

Earn Cash Back on your travels by booking through Rakuten Hotels. You can book a hotel reservation with Rakuten Hotels exclusively online.

Paying for your booking

Full payment with a credit or debit card is required at the time of booking a reservation. This guarantees your reservation until the check-in date, though some hotels require you to pay a deposit within 72 hours of booking your reservation.

We accept the following credit cards:

  • American Express
  • Discover
  • MasterCard
  • Visa

Rakuten Hotels charges for your reservation will appear on your payment card statement as “Travelscape LLC” or “Vacationspot SL.” We do not offer the ability to split your payment over multiple cards.

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Foreign currency considerations

Rakuten Hotels will process your payment in United States dollars (USD). For any transactions tendered in a foreign currency at the hotel, your credit card company may charge additional fees. Check your credit card’s terms and conditions for more information.

Hospitality taxes

Some cities charge a hospitality or tourism tax. Hospitality taxes are not included in the price displayed in Rakuten Hotels search results, but all taxes will display on the payment page and are included in your total price.

Canceling your booking

You can cancel for a full refund before the hotel’s cancellation deadline. Be sure to review each hotel’s cancellation policy before booking a reservation. Some rates are fully refundable, while others are partially refundable or nonrefundable. Rakuten Hotels cannot assume responsibility for penalties associated reservation cancellations.

Learn More About Cancellations 

Learn More About Special Requests

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