How can we help?

Once the store sends us your order details, your Cash Back will be pending. It will be added to your confirmed balance and included in your next payment, unless we receive new information from the store.

Online and in-store Cash Back is usually confirmed within 20 to 100 days after your purchase. Cash Back on dining will be confirmed within 20 to 25 days after you dine.

Cash Back on travel is typically confirmed within 45 to 120 days after your booking is complete. Learn more about travel purchases with Rakuten.

Bonuses usually depend on an order and will be confirmed at the same time as the Cash Back. Your refer-a-friend bonuses will be confirmed once your friend makes a purchase and their Cash Back is confirmed.

We recently made some updates to improve your account experience! Here’s what you need to know.

Why do I have two Cash Back balances?

Your account now shows you exactly how much Cash Back is confirmed, and how much is still pending.

Your confirmed Cash Back balance is the amount you’ll get in your next Cash Back payment.

Pending Cash Back will be added to your confirmed balance, unless we receive new information from the store about your order.

What do the different statuses mean?

Processing
Soon after you place an order, the Cash Back is processing. This means we’re waiting on the store to send us the details.

Pending
After the store sends us your order details, your Cash Back is pending. It will be added to your confirmed balance, unless we receive new information from the store.

Confirmed
Cash Back was added to your confirmed balance, and will be included in your next payment.

Ineligible
This order isn’t eligible for Cash Back. This can happen for a few reasons, like returns, exclusions, using coupons not found on Rakuten and more.

Tracking Cash Back on travel? Learn more about travel purchases with Rakuten.

When will my Cash Back be confirmed?

Online and in-store Cash Back is usually confirmed within 20 to 100 days after your purchase. Cash Back on dining will be confirmed within 20 to 25 days after you dine.

Travel Cash Back is typically confirmed within 45 to 120 days after completing your booking.

Bonuses usually depend on an order and will be confirmed at the same time as the Cash Back. Your refer-a-friend bonuses will be confirmed once your friend makes a purchase and their Cash Back is confirmed.

Where can I find the Cash Back Balance page?

The Cash Back Balance page (or Earnings Balance for members earning in American Express Membership Rewards® points) is now called Cash Back Activity (Points Activity if you earn in points). You’ll see even more information about your purchases and Cash Back status on this page so you can better understand and track your earnings.

Where can I find the Big Fat Check History page?

Information about your previous Cash Back payments can now be found on the Cash Back Activity page. Select the payment for more details.

Where can I find the Missing Cash Back page in the Rakuten iOS and Android Apps?

The Missing Cash Back page in the iOS and Android App is now called Shopping Trips. You’ll still see the same information–all the places you activated Cash Back with Rakuten, whether or not you made a purchase.

If you believe you’re missing Cash Back on a purchase, you can also report it here.

Why can’t I see my full Cash Back history?

Your Cash Back Activity shows all purchases, payments and bonuses as of January 1, 2023. To see older activity, contact us.

Why is my Lifetime Cash Back amount lower than before?

Your Lifetime Cash Back includes all of your previous Cash Back payments, plus your current confirmed Cash Back balance. It no longer includes any Cash Back that’s still pending.

Still have questions about your account? Contact us

To sign in to your Account, enter the email address and password you used to join. If you were not asked to add a password to your account when you joined, you should have received an email with instructions on how to create a password.

Passwords

Passwords must contain at least 8 characters, including a letter and a number or special character. To set your password or create a new password, go to Reset My Password and enter the email address you used to join.

You can update the email address and password you use to sign in to your account in your Account Settings.

Note: You must be signed in to your account with your current email address and password to make changes.

Adding your address

A mailing address is required for payments of all types, including PayPal. Please make sure to change or update your address when you move to ensure timely and accurate delivery of your payments.

Update My Name or Address  

Track My Payment 

Choosing how you get paid

There are two ways to receive your Cash Back payments:

1. Big Fat Check 
2. PayPal payment

View or Change My Payment Type 

Learn More About Choosing Your Rakuten Payment Method

Connected Accounts

You can connect your Google, Apple or Facebook accounts for easy sign-in.

View or Change Your Connected Accounts

To update your email preferences, go to Email Subscriptions within your Account. Turn the off the toggle to unsubscribe from Rakuten marketing emails.

It may take up to 4 days for you to stop receiving Rakuten emails. You’ll still get important emails about your Cash Back and shopping activity, like order confirmations and Cash Back payment alerts.

In your Account, this section is your virtual credit card holder. To earn Cash Back on in-store and dining offers, you need to link your credit card so we can add the offers to your card. You can link, remove or edit your credit card on this page. All credit card information is securely stored in accordance with industry standards.

Find more information on credit card security in our Privacy Policy.

Go to Credit Cards

What is Rakuten Autofill?

Rakuten Autofill makes it easier and faster to check out. With one tap, Rakuten Autofill will use your saved info to fill in the entire checkout form.

How does Rakuten Autofill work?

After a purchase you’ll be asked to save your info to Rakuten Autofill. Once saved, the next time you check out at any store, Rakuten Autofill will display your saved info. You’ll have the option to use the info as shown or make edits. To finish using Rakuten Autofill, tap “Use Autofill” and your checkout form will automatically fill in with your preferred info.

How does Rakuten Autofill keep my data secure?

Your saved info for Rakuten Autofill is encrypted. To learn more about our data privacy and security practices, please review our Privacy Policy.

How do I manage my saved info?

In our App, view saved info by going to My Account > Autofill Profile. There, you can add or edit addresses, credit cards, emails and any other additional info that you’d like to use with Rakuten Autofill.

Add your Favorite Stores to get easy access to the places you love to shop. You can add a Favorite on the store page. Search for the store on rakuten.com and click on the name in the results. Look for the heart icon near the logo to add that store to your Favorites.

Want to remove a Favorite Store? Head to Favorite Stores in your Account.

If you're having an issue, you can always contact us and we'd be happy to help! Otherwise, if you'd like to delete your Rakuten account, follow these steps.

1. Go to Privacy Preferences in your Account. For security reasons, you may be asked to log in again.

2. Select Delete my account. Once you confirm you want to delete your account, you will be removed from Rakuten. Deleting your account can't be undone.

Not ready to delete your account? You can delete your data from the Privacy Preferences page, or consider these options:

Change Your Email Preferences or Unsubscribe

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