Returns, Cancellations & Exchanges
All returns and cancellations are subject to each store’s specific policy. Returned or cancelled orders may void Cash Back and be deducted from your Cash Back Balance, depending on the store’s policy. If a store processes your exchanged order as a cancellation and a new transaction is created, the exchange may be treated as a cancelled order.
To ensure you receive Cash Back on exchanged orders, you can instead return the item and place an entirely new order at that store. Just make sure to start your shopping with Rakuten.