How can we help?

New to Rakuten? Sign up for a free account to start earning. When prompted, enter your Membership Rewards account username and password. Once your account is connected, you’ll start earning Membership Rewards points when you shop through Rakuten.

Already have a Rakuten account? Go to Account Settings and update your payment method to Membership Rewards points. Connect your Membership Rewards® account by entering your username and password and you’re all set!

Any confirmed Cash Back earned before switching to points will be converted to points and transferred by the next payment date.

Earning Membership Rewards points with Rakuten is simple:

1. Start at Rakuten and choose a store. You can use our website, mobile app, or browser extension.
2. Activate Cash Back to start shopping. Once you make an eligible purchase, we’ll add points to your Rakuten account.
3. Get paid! Rakuten will transfer your confirmed points every three months according to Rakuten’s payment schedule.

$1 Cash Back = 100 Membership Rewards® points.

To get American Express Membership Rewards points, make sure you earn at least 501 confirmed points before the payment date. Points must be confirmed by the store before the payment date to be included in your points transfer. If your confirmed balance is 500 points or less, it will carry over to the next payment date.

Any confirmed points you earn on purchases, bonuses and other rewards will be transferred to your Membership Rewards account every three months, according to the Rakuten payment schedule.

Once the store sends us your order details, points will be pending. They will be added to your confirmed balance and included in your next transfer, unless we receive new information from the store.

Online and in-store earnings typically take 3 to 14 weeks to be confirmed. This waiting period exists in case of returns, exchanges, exclusions or other changes to your order.

Points on Dining will be confirmed within 3 to 5 days after you dine.

Travel earnings are typically confirmed within 45 to 120 days after completing your booking.

Bonuses usually depend on an order and will be confirmed at the same time as the Cash Back. Your Refer-A-Friend bonuses will be confirmed once your friend makes a purchase and their Cash Back is confirmed.

Remember, points, bonuses and other rewards need to be confirmed by the payment date to be included.

Rakuten Payment Schedule:

We'll send points by the following dates:

• February 15
• May 15
• August 15
• November 15

Points Activity shows your current earnings, including both pending and confirmed points.

Remember, your earnings on purchases, bonuses and other rewards need to be confirmed before the payment date to be included.

Want to track your payment? Track payment

Yes, you need minimum confirmed earnings of 501 points before the next payment date to get paid. Points must be confirmed by the store before the payment date to be included in your payment. If your Earnings Balance is 500 points or less, it will carry over to the next payment date.

You must have an American Express Card enrolled in the U.S. Membership Rewards program. It must not be cancelled or past due. Here’s a list of eligible cards. Corporate cards or accounts are not eligible.

You can see your current earnings any time in Points Activity.

Contact us and we’ll be happy to help!